PRIVACY AND COOKIE STATEMENT
This is the Privacy and Cookie Statement of FIGHTZONE (hereinafter: FIGHTZONE). This statement explains how FIGHTZONE deals with personal data obtained through the website www.fightzone.nl (hereafter: the “Website”) and personal data obtained through an offline request for information or contact. In addition, this statement addresses the cookies that are used on the Website.
YOUR PERSONAL DATA IS SAFE AT FIGHTZONE
FIGHTZONE respects the privacy of its customers, business relations and users of its Website and ensures that the personal information provided to FIGHTZONE or collected by FIGHTZONE is protected and treated confidentially.
COLLECTION AND USE OF PERSONAL DATA
In order to place orders via the Website, we give you the option to create an account. To be able to create an account, you must at least provide the following (personal) data:
First and last name
The aforementioned data are used for the following purposes:
the allocation and management of your account
the control of or control of fraud, misuse and / or improper use of your account and / or the products ordered via your account. In this context, FIGHTZONE also records information regarding your visitor behavior (such as the IP address that is used to log in and / or place orders).
The data will in any case be kept as long as you have an account with FIGHTZONE.
Through your account you can place orders for products offered on the Website. In the context of orders, in addition to the data necessary for creating an account, you will have to provide the following information:
Delivery address (if different from invoice address)
The aforementioned data and your account details are used for the following purposes:
to keep you informed of the status of your orders
to execute the order / agreement, including the delivery and the so-called after sales obligations
to improve our services
to handle questions and complaints
CUSTOMER SATISFACTION RESEARCH
You can be asked by or on behalf of FIGHTZONE to participate in a customer satisfaction survey after a placed order or purchase via the Website or after you have contacted (a department of) FIGHTZONE. If you participate in such a customer satisfaction survey, the following (personal) data will be processed:
Name and address details
E-mail address and / or telephone number
Experiences with (departments) of FIGHTZONE and / or its affiliates
Data concerns an order placed or delivered
The aforementioned data are used for the following purposes:
Customer satisfaction research concerns (departments of) FIGHTZONE and / or its affiliates
Improvement of service and processes
Handling questions and / or complaints
Checking for abuse (eg providing multiple experiences / reviews by one and the same person)
Phone calls with our customer service can be recorded for training, appraisal or quality purposes. You will be informed about this as soon as you contact our customer service by phone. The (personal) data that is included will only be used for the aforementioned quality purposes.
The recorded telephone conversations are stored and protected in such a way that they are not accessible to unauthorized persons and are not kept longer than necessary for the purpose in question.
If you wish to receive the free e-mail newsletter that is offered by FIGHTZONE, you must at least provide the following (personal) data:
First and last name
This information is used to send you the free e-mail newsletter. You can unsubscribe from the FIGHTZONE newsletter at any time by logging in to your account and unsubscribing. In addition, you can always unsubscribe by using the unsubscribe link in the newsletter.
WHAT ARE COOKIES?
A Cookie is a small text file that is sent with a page from the website and stored on the hard drive of your computer or on your tablet or phone via your browser.
For example, cookies are used to store passwords and personal settings, so that you do not need to enter your details again when you visit the Website.
Below is explained how cookies are used on the Website, from whom the Cookies originate and why the Cookies are used. Furthermore, it describes how cookies can be refused and removed.
A / B TESTING COOKIES
FIGHTZONE constantly tests its Website in order to offer you the best user experience. FIGHTZONE uses so-called A / B testing Cookies from third parties. In A / B testing two different variants of the Website, or parts of the Website, are shown to visitors to see which variant works best.
WEBSITE ANALYSIS COOKIES
Cookies are used on the Website to keep track of which pages you have visited. This information is collected, among other things, by the Google Analytics web analysis service.
The generated information about your use of the Website is in most cases sent to servers of the relevant web analysis service. The web analysis services will use this information to evaluate how you use the Website, to prepare reports on the activities on the Website and to offer other services relating to the use of the Website and the internet. FIGHTZONE uses the aggregated data from the reports for further optimization of the Website.
GOOGLE ADWORDS & ANALYTICS REMARKETING
We use Google Adwords & Analytics remarketing services to show ads on third party websites (including Google) to previous visitors to FIGHTZONE. This may mean that we show advertisements to a visitor who, for example, has not successfully completed the order process. The ads can be text or display ads within the Google Display Network.
Retargeting cookies on third party websites
In addition, cookies from FIGHTZONE can be used on websites of third parties (such as online marketplaces) to show relevant advertisements to previous visitors to these other websites.
SOCIAL MEDIA COOKIES
On the Website you can use social media buttons such as Facebook, YouTube, Twitter, Pinterest and Google+.
As soon as you visit a page of the Website containing social media buttons, your browser connects to the relevant social media provider. This provider therefore obtains information about the pages of the Website that you have visited with your IP address.
If you are logged in to Facebook, YouTube, Twitter, Pinterest or Google+ during your visit to the Website, your visit can be linked to your account. If you use the buttons, for example by clicking on the Facebook ‘Like’ symbol, the relevant information will be sent by your browser to the relevant provider and stored there.
The purpose and scope of the data collected via the social media buttons, as well as the further processing, the further use and the duration of the storage, are determined exclusively by the providers of the buttons. You can read more about this in the privacy statement of the relevant providers.
ENABLING / DISABLING COOKIES
You can accept or decline Cookies by adjusting your browser settings. Since each browser is different, FIGHTZONE will direct you to the information page of your browser or the user guide of your phone to set your cookie preferences.
If cookies are completely disabled, however, it may be possible that you can not use all functions of the Website. If you use different computers in different locations, you must ensure that each browser is adapted to your cookie preferences.
You can also delete Cookies from the hard drive of your computer or from your tablet or phone. Consult the information page of your browser or the user manual of your phone or tablet.
PROCESSING PERSONAL DATA OUTSIDE THE EU
Google, Facebook, Twitter and Microsoft are American companies. This means that the data can be stored on servers in the United States. There is different legislation than in Europe when it comes to dealing with personal data. Google, Facebook, Twitter and Microsoft adhere to the Privacy Shield principles and are affiliated with the Privacy Shield program of the US Department of Commerce. Companies that are affiliated with this are considered as organizations that comply with the European security standard for personal data.
PROVISION WITHIN THE FIGHTZONE CONCERN
In order to serve you better, your (personal) data may be provided to local companies of the FIGHTZONE group, including companies in countries outside the European Economic Area (“EEA”). These companies will only use your data for the purposes for which you have provided the data, for example in the context of implementing an agreement concluded with you or providing information that you have requested.
PROVISION FOR THIRD PARTIES
FIGHTZONE will not provide your personal information to third parties unless:
you have expressly given permission for this
that is necessary for the execution of an agreement concluded with FIGHTZONE
that is required or permitted by law
necessary to prevent or combat fraud
that is necessary for the business operations of FIGHTZONE
FIGHTZONE does not store your data longer than is necessary for the purposes for which your data is processed, unless the data must be kept longer to comply with legal obligations (such as a retention obligation). How long certain data is stored depends on the nature of the data and the purposes for which it is processed. The storage period can therefore differ per goal.
In the processing of personal data, FIGHTZONE maintains a level of security that, given the state of the art and the nature of its activities, is sufficient to prevent unauthorized access to, adaptation, disclosure or loss of personal data.
The security of your personal data is of course also based on confidentiality of the login details of your account (e-mail address and password). Never share your login details with anyone else and treat them carefully.
INSPECTION AND IMPROVEMENT OF YOUR DATA
You can always view your own data and adjust it if necessary by logging in to your account.
Even if you do not have an account, you can take note of the personal information that FIGHTZONE has about you. If the information is incorrect, you can request FIGHTZONE to adjust it. Such requests for access to or correction of your data can only be directed in writing to the relevant department of FIGHTZONE at the visiting address as mentioned at the bottom of this Privacy and Cookie Statement.
RIGHT OF RESISTANCE
You may object free of charge to the use of your personal data. Your objection to the use of your personal data can be addressed to FIGHTZONE by e-mail or in writing at the addresses stated at the bottom of this Privacy and Cookie Statement. You will receive a written reply from FIGHTZONE within four weeks.
If you object to the use of your data for direct marketing purposes, FIGHTZONE will immediately stop the use of your data for these purposes. You will then no longer receive commercial e-mails – such as newsletters – from FIGHTZONE.
This Privacy and Cookie Statement can be changed. The most up-to-date version can always be found on the Website. FIGHTZONE therefore recommends that you consult this Privacy and Cookie Statement regularly, in any case before you provide personal information to FIGHTZONE.
If you have questions about this Privacy and Cookie Statement, do not hesitate to contact FIGHTZONE.
1012 TS Amsterdam
Telephone: +31 6 18922911
FIGHTZONE, June 2018